I’m thrilled to be featured as a Gov 2.0 Hero on GovFresh.com. I received Luke Fretwell’s request while I was in the Orlando Airport, returning home from a previous scrubbed STS-127 mission. Made my day. (THANKS Luke!!) How cool that he thought of me — one of the many fish swimming around in the huge, vast ocean we call the federal government. My initial reaction:
Do I get a cape? I mean really. Don’t all hero’s wear capes?
Luke sent me a list of questions for the profile:
- What was your path to Gov 2.0?
- What area of government offers the biggest opportunity for improvement via Web 2.0 tools?
- What’s the killer app that will make Gov 2.0 the norm instead of the exception.
- What part of Gov 2.0 most excites you?
What is Gov 2.0? Easiest explanation: mash-up of Web 2.0/social media tools in government processes. For starters, agencies finding creative ways to “do business” through Facebook, Twitter, YouTube, MySpace, etc.
As I answered the questions, I kept coming back to the same sticking point – culture. An organization’s culture dictates its aptitude for “picking up” new technology to meet daily challenges. Hmm, cultural aptitude tests. Might be incredibly telling.
“Culture is not an independent thing. It is what we are as people. Our culture guides us in how to behave, and it is the expression of our values and beliefs.”
Luke’s Gov 2.o Hero profile questions focus on what technologies exist to transform government. Transparency is the current buzzword with our new President. Transparency is the underpinning of the Gov 2.0 movement — to make what we do inside the government freely and easily available to all those outside the government.
Personally, I love it. But not everyone does.
Transparency can be quite threatening, especially if one’s power base is built on insider knowledge that is closely held and doled out like currency to buy more power.
Will even the most “killer app” technology transform our federal government overnight. Probably not. We are Uncle Sam, after all. Uncle Sam isn’t known for being quick on his feet, now is he? But, what about Aunt Samantha? She just might be a fast-talkin’ two-steppin’ little whipper-snapper who runs circles around ole’ Sam. (Yes, I’m from Texas. Can you tell?)
Do I think new technology will change how we do business in the federal government? Do I think Web 2.0 will transform our decision-making processes from muddy to clear? Actually, I do. But it totally depends on the leadership and culture of the organization.
A risk-averse culture views change with suspicion and animosity.
A risk-averse organization is unlikely to leap into the arms of new technology. More likely, I picture the “concrete boots” reaction. Perhaps we need a VUKA! intervention to shake up our more entrenched organizations. Vuka is a Nguni word that means: ‘to come alive’, ‘resurrect’, ‘bring to life’, ‘wake up’.
Quick note: I’m traveling with family to South Africa and Zambia. In South Africa, we’ll spend some time with Mike Boon and his family. I know Mike from high school. He was a Rotary Exchange student. Amazingly, we’ve kept in touch ALL these years. Mike’s company, Vulindlela, specializes in organizational interventions. We will accompany him to an event in Soweto, outside Johannesburg, to see how this works. Here’s a quote from his website:
VUKA! is dependent on an organisation’s willingness to build in processes that ensure the sustainability of the change that will definitely have occurred in each individual!
Maybe I’ll learn something about VUKA! to bring back to the job to help jump-start Gov 2.0 within our organizations. But even without intervention, we have pockets of open culture within our government already. I work with some amazingly creative, intelligent, secure, energetic, enthusiastic folks at NASA who are chomping at the bit to gallop into the future.
What can I do? Open doors, supply tools for the journey, and get out of the way as the stampede rushes past!
Does this make me a Gov 2.0 hero? Unlikely. But, hey. I’ll take the title! I wonder what I’ll look like in a cape? ;)